Refund and Returns Policy

Here is a Return and Refund Policy tailored for Cozy Oases:

Return & Refund Policy

1. Return Conditions

We accept returns under the following conditions:

  • Returns are accepted within 30 days of receiving the product (unless otherwise specified).
  • The product must be unused, undamaged, and still in its original packaging with the tags attached.
  • If the product has a quality issue or has been damaged during shipping, please provide relevant photos as proof.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Products that have been used or damaged, unless the damage is due to a quality issue.
  • Sale items, customized or personalized products (unless there is a quality issue).

3. Return Process:

  • Request a Return: Please contact our customer service team via email at support@cozyoases.com with your order number and the reason for the return.
  • Return Confirmation: We will respond and confirm your return request within 1-2 business days.
  • Return Address: Once confirmed, we will provide the return address and detailed instructions for the return process.
  • Return Shipment: Please return the item within 15 days of receiving the return confirmation and provide the tracking number.

4. Return Shipping Costs:

  • If the return is due to a quality issue or we sent the wrong product, we will cover the return shipping costs.
  • If the return is due to the customer’s personal reasons (e.g., change of mind), the customer will be responsible for the return shipping costs.

5. Restocking Fee:

  • We do not charge any restocking fees.

6. Refunds:

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed and issued to your original payment method within 10 business days.
  • Please note, your bank or credit card company may take additional time to process and post the refund. If you do not receive your refund within 15 business days, please contact our customer service team at support@cozyoases.com.

7. Order Cancellation:

We accept order cancellation requests under the following conditions:

  • Cancellation Time: Orders can be canceled for free within 24 hours of payment.
  • How to Cancel: Please contact our customer service team via email or phone at support@cozyoases.com to request a cancellation and provide your order number.
  • Shipped Orders: If your order has already been shipped, it cannot be canceled. You can follow the return process once you receive the item.

Contact Us:

For any inquiries regarding our return and refund policy, feel free to contact us:

  • Email: support@cozyoases.com
  • Phone: +1 509-865-5700
  • Return Address: 711 W 1st Ave, Toppenish, WA 98948, Washington, USA

This policy should cover all necessary return and refund scenarios for your customers. Let me know if you need any further adjustments!