Privacy Policy

Privacy Policy

1. Information We Collect

When you visit our website, place an order, or use our services, we may collect the following types of information:

Personal Information
Personal information refers to data that can identify or be used to identify you. When you interact with our website, we collect the following personal data:

  • Account Information: Your name, email address, phone number, shipping address, and any details you provide during account creation or order processing.
  • Payment Information: Billing address, payment method details (such as credit card information or PayPal account data) to complete transactions.
  • Order History: Information about the products you purchased and any preferences or details provided when placing an order.

Non-Personal Information
Non-personal information refers to anonymous data we collect regarding how you interact with our website. This may include:

  • Device and Browser Information: Details about the device and browser you use, including browser type, operating system, and language preferences.
  • Usage Data: We track your actions on our site, such as pages visited, time spent on pages, and other activities to improve user experience.
  • IP Address: Used for website security, trend analysis, and to enhance functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To complete your orders, process payments, and deliver the products you purchased, including returns and exchanges.
  • Customer Support: To assist with any inquiries, product issues, or technical support you may need.
  • Personalized Experience: To provide a customized shopping experience by recommending products based on your preferences and offering special promotions and discounts.
  • Marketing & Communications: To send promotional content, updates, and information about new products or features. You can opt-out of marketing emails at any time via the unsubscribe link in emails.
  • Website Improvement: To analyze how visitors use our website to optimize performance, enhance user experience, and improve products.
  • Legal Compliance & Fraud Prevention: To comply with legal obligations and prevent fraudulent activities.

3. How We Share Your Information

To facilitate our services, we may share your information with trusted third parties who assist us in performing certain business functions. These include:

  • Payment Processors: We use PayPal and credit card processing services to securely handle your payment details.
  • Shipping Partners: We share shipping information with delivery services to fulfill your order.
  • Marketing Partners: We may use third-party marketing platforms to manage email campaigns, ads, and promotions.
  • Business Partners: We may share customer data with third parties to support joint product initiatives or collaborations.

We do not sell or rent your personal data to third parties. We only share your information when necessary to fulfill the purposes outlined in this Privacy Policy.

4. Cookies and Tracking Technologies

Cookies are small text files placed on your device when you visit our website. These cookies help us:

  • Remember your preferences and settings.
  • Enhance website functionality, such as keeping you logged in or saving your cart.
  • Analyze website performance and improve user experience.

We use analytical cookies (such as Google Analytics) to track website usage, measure marketing effectiveness, and improve website content. You can control cookies through your browser settings and disable them if you prefer. However, disabling cookies may affect some features of our website.

5. Data Security

We prioritize the security of your personal information and have implemented several measures to protect it:

  • SSL Encryption: We use secure encryption for transmitting sensitive information, such as payment data, over the internet.
  • Firewalls & Secure Servers: Our website and data storage are protected by firewalls and other security technologies to prevent unauthorized access.
  • Restricted Access: Only authorized personnel with a business need (such as order fulfillment or customer support) have access to your personal data.

While we strive to ensure your data is secure, online transactions are never 100% risk-free. We make every effort to protect your information but cannot guarantee complete security.

6. Your Rights

Depending on your location and applicable laws (such as GDPR in Europe or CCPA in California), you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete personal information.
  • Deletion: Request the deletion of your personal data, subject to legal requirements.
  • Opt-Out of Marketing: You can unsubscribe from marketing emails using the link provided in our communications.
  • Data Portability: Request that we transfer your personal data to another service provider.

If you wish to exercise any of these rights, please contact us at support@cozyoases.com.

7. Children’s Privacy

Our website and services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.

8. Policy Changes

We may update this Privacy Policy from time to time. All changes will be posted on this page, and the updated effective date will be indicated at the top. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us:

  • Email: support@cozyoases.com
  • Phone: +1 (509) 865-5700
  • Address: 711 W 1st Ave, Toppenish, WA 98948, Washington, USA